Shipping policy
Heritage Jewels
This website is operated by Heritage Jewels. Throughout the site, the terms “we”, “us” and “our” refer to Shree Heritage Jewels. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
GENERAL CONDITIONS
• By using this website, you confirm that you are at least the age of majority in your state or region.
• We reserve the right to refuse service to anyone for any reason at any time.
PRODUCTS & SERVICES
• All products sold are new, fresh, and natural gemstones and jewellery.
• Natural gemstones may contain inclusions, colour variations, or natural marks. These are inherent characteristics and not defects.
• Product images are for reference only. Slight variations may occur due to photography or screen resolution.
PRICES & PAYMENTS
• Prices are listed in INR and may change without prior notice.
• Full payment must be received before order processing.
• We reserve the right to cancel any order due to pricing errors, payment issues, or stock unavailability.
ORDER CONFIRMATION & CANCELLATION
• Once an order is placed and confirmed, it cannot be cancelled, modified, exchanged, or returned.
• Order confirmation will be communicated via email, SMS, or WhatsApp.
SHIPPING & DELIVERY
• Orders are shipped through trusted courier partners across India.
• Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
• Shree Heritage Jewels is not responsible for delays caused by courier services or natural events.
LIMITATION OF LIABILITY
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
GOVERNING LAW
• These Terms of Service shall be governed by the laws of India.
• Any disputes shall be subject to Indian jurisdiction only.