Actual product’s color (as per photo displayed) may vary as per individual computer screen resolution.

Actual product’s Size (as per photo displayed) may vary as all pictures are magnified several times to show minute details as clearly as possible.

Shree Heritage Jewels believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: 
 
• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 
 
• There is no cancellation of orders placed under the Same Day Delivery category.
 
• No cancellations are entertained for those products that the Shree Heritage Jewels marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. 
 
 • In case of receipt of damaged to the product please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 days (24 Hrs) of receipt of the products.
 
Please make very sure that the parcel received is not tampered/damaged/opened from anywhere before accepting it, if anything wrong is found with the parcel then refuse the delivery and call us immediately. If we receive any complaints about the missing item(s) later on, We would not be able to assist you. This is applicable for both insured as well as uninsured shipping.
 
Delay in delivery by courier company in certain cases is unavoidable.
 
Refund / Return Policy
 
Please read our return policy before you start buying. 
By Purchasing or Bidding on the product, you agree to have read all the terms and conditions and abide by them 
 
Return policy/ Money back offer. 
As we deal from mumbai India being land of Gods many people also wear for spiritual and Astrology purpose so we do not encourage any exchange or refund as any used gemstone absorbs energy from the person wearing it even for sometime so we prefer every individual should get a new a fresh gemstone only as if anyone has a buyback policy it will be sold to some other client so we do not take any chances and our customer are very sure they always get a fresh new gemstone at every purchase since we do not have any buyback policy.
 
 We develop and sell vedic gemstones and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with such confidence. Refunds are not being provided for services delivered in full such as consultation service and designing service. 
 
If you would like the gemstone(s) you purchased mounted in any form of jewelry, please send us an email, or mention the same in order comments while placing your order, and we will get back to you by email to take it forward. Normally, it takes a week to 10 days for a piece of jewelry to complete.
 
Important Note on the US Embargo against Burmese Rubies applicable to customers from the United States:
 
In accordance with the provisions of the “Burmese Jade Act of 2008” of the US Government, we cannot ship Burmese-Origin Rubies to the United States. Please note that this restriction applies specifically to Burmese Rubies. Customers in the US can still buy all other gemstones, including other gemstones and rubies from any other country except Burma. This restriction only applies to customers having their shipping address in the US.
 
Shipping Policies
  • Free shipping applicable for limited time during campaign for all orders shipped within India
  • Free international shipping can be requested on custom made and on high value order over $30000
  • International shipment would be done as mentioned while placing the order,
  • We usually shipped within 48 hours of receiving full payment,
  • We ship worldwide through EMS post with safe packaging and insurance
  • International shipments in major cities estimated delivery time is 7-10 working days anywhere in world
  • Domestic shipment within India are usually delivered within 3-5 working days
  • All shipment will be done after receiving clear payments from PayPal or our payment gateway or cheque
  • We have bank accounts in -Bank of India for online transfer and cheque deposit of payments